Last Updated: January 27, 2026

Company Name: Zhijiang Piance Trading Co., Ltd.

Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Qin Bichan

Social Credit Code: 91420583MAK04GB76B

Email: service@mail.mexryaq.com

Phone: +86 19282552413

Thank you for choosing our tool products available in the UK. We offer a wide range of tools, including hand tools (multi-functional utility knives, anti-slip needle-nose pliers, hand hole punchers), home tools (portable hot glue guns, silicone anti-slip gloves, strong adhesive hooks), repair tools (multi-functional wrenches, rubber anti-slip mats), and cleaning tools (gap cleaning brushes, flexible dusting brushes). We take your personal data security and privacy rights seriously and strictly adhere to UK and international data protection regulations. This notice is provided to inform you about data collection, usage, and protection. We appreciate your understanding and trust.

1. Data Collection Scope

To ensure your shopping experience, fulfill orders, and provide necessary customer service, we only collect essential data that you actively provide during the transaction and consultation process. We do not collect irrelevant information. The data we collect includes:

• Order-related: Delivery address, phone number, email address (for communication with us via service@mail.mexryaq.com), used for order shipping, logistics notifications, and after-sales support.
• Payment-related: We only collect payment confirmation information through secure payment channels and do not store sensitive payment data such as credit card numbers, passwords, or verification codes.
• Consultation-related: Information you provide during email consultations, including order numbers and issue descriptions, used to accurately respond to product inquiries, logistics tracking, and order processing.

2. Data Usage Purpose and Limitations

The user data we collect will only be used for the following legitimate purposes and will not be used for any other purposes without your explicit consent:

1. Order Fulfillment: Including order review, stock preparation and shipping (following the 3-5 business day dispatch timeframe), logistics tracking (delivery within 7-10 business days), and delivery confirmation.
2. Customer Support: Used to respond to your email inquiries, handle after-sales issues, and update order and logistics status. Our customer service working hours are Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00).
3. Transaction Security: Used to identify and prevent fraudulent orders, transactions, and other risks, ensuring the safety of your account and assets.

We will not sell, rent, or share your personal data with any third parties unless required by law or to cooperate with law enforcement or regulatory agencies in legal investigations.

3. Data Security Protection Measures

We implement multiple technical and management measures to ensure the security of your personal data and prevent data breaches, tampering, or loss:

• Technical Protection: Data storage and transmission are encrypted, and we use firewalls, intrusion detection systems, and other technologies to block unauthorized access.
• Access Control: We strictly limit internal personnel's access to user data, authorizing only necessary roles to view data within their work scope, with all actions logged.
• Process Standardization: We have established data security management procedures, conduct regular security audits and risk assessments, and update security technologies to address potential risks.

4. Data Retention and Deletion

We will retain your personal data for the minimum required period as stipulated by laws and regulations. After the retention period, we will delete or anonymize your information, as follows:

1. Order Data: Retained for 1 year after order completion (when you confirm receipt) to handle after-sales and dispute matters.
2. Consultation Records: Retained for 6 months after the issue is resolved for communication history and to optimize customer service.
3. If you request the deletion of your personal data, you can contact us via the official email. After verifying your identity, we will process your request promptly, except where laws or regulations specify otherwise.

5. User Rights and Contact Information

You have the legal right to access, correct, delete, or withdraw consent for your personal data. If you need to exercise these rights or have any questions or complaints about data security, you can contact us as follows:

Official Email: service@mail.mexryaq.com

Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00). We will respond to your inquiries during working hours and provide professional assistance after verifying your identity.

6. Additional Notes

1. This notice is based on the UK General Data Protection Regulation (GDPR) and relevant data protection laws, ensuring that your privacy rights are fully protected.
2. If a data security incident occurs due to force majeure, cyberattacks, or other uncontrollable factors, we will take immediate remedial measures and notify you and relevant regulatory authorities in a timely manner, as required by law.
3. We reserve the right to update this notice based on changes in laws and regulations or business development. Any revisions will be publicly announced through official channels, and they will take effect after being published.

Protecting your personal data security is an important responsibility for us, and we will continue to optimize our security measures to provide you with a safer shopping experience. Thank you for your understanding and support!