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Last Updated: January 27, 2026

Company Name: Zhijiang Piance Trading Co., Ltd.

Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Qin Bichan

Social Credit Code: 91420583MAK04GB76B

Email: service@mail.mexryaq.com

Phone: +86 19282552413

Thank you for purchasing our UK tool products, including DIY tools (multi-purpose craft knives, non-slip needle-nose pliers, hand punches), home tools (portable hot glue guns, silicone anti-slip gloves, strong adhesive hooks), repair tools (multi-functional wrenches, rubber anti-slip pads), and cleaning tools (gap cleaning brushes, flexible dusting brushes). To ensure the safety of your payment and protect your rights, we have established the following payment policy. Please read it carefully.

1. Supported Payment Methods

To meet your diverse payment needs, we offer the following secure and convenient payment channels. You can choose according to your preference:

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Friendly Reminder: All payment channels use encryption technology to ensure transaction security, safeguarding your payment information from leakage. If you encounter issues such as payment delays or failures during the process, you can try switching to a different payment method or contact customer service for assistance.

2. Tax and Customs Fees

  1. Domestic Taxes: The price you pay for the products includes all relevant taxes within the UK. There are no additional domestic taxes to be paid. The order settlement amount is the final payment amount.
  2. Customs Duties: Customs duties are strictly governed by UK customs policies and regulations. If your order is subject to customs duties, you will be responsible for paying them according to local customs requirements. The duty amount will be determined by the local customs authorities. We recommend that you familiarize yourself with the UK’s customs policies to avoid issues with delivery.

3. Order Payment and Confirmation

  1. Payment Timeframe: After placing your order, please complete the payment within the specified time. Orders not paid within the given period will be automatically canceled, and the stock will be released to other users.
  2. Order Confirmation: After a successful payment, we will review your order within 1-2 business days. Once the order is approved, we will proceed with stock preparation (stock preparation and shipping time is 3-5 business days, and the product will typically arrive within 7-10 business days after shipment). Order confirmation details and subsequent shipping notifications will be sent to your provided contact information. You can also check the status of your order at any time.
  3. Payment Failure Handling: If your order shows "unpaid" after payment but the payment has already been deducted from your account, please do not pay again. We will check the transaction details within 24 hours, and once the payment is confirmed, we will update your order status. If the payment is not received, the payment will be refunded to your account through the original payment method, with the refund processing time dependent on the payment platform.

4. Payment Security and Support

We take your payment security seriously. All transactions are processed through official payment channels, and we do not store your sensitive payment information, such as credit card details.

If you encounter any issues during the payment process or have questions regarding payment methods, taxes, or order status, please contact our customer service team:

Customer service email: service@mail.mexryaq.com

Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will promptly respond to your inquiries and provide professional assistance.

5. Important Notes

  1. Please carefully verify the order amount, delivery address, and contact information before making payment to ensure accuracy. Incorrect information may result in order issues.
  2. If you choose Klarna BNPL (Buy Now, Pay Later), please comply with the terms and conditions of this service and ensure timely payment to avoid late fees.
  3. This payment policy applies only to users within the UK purchasing our tool products. For any issues not covered here, we will handle them based on actual circumstances and local regulations. Thank you for your understanding and support.