Last Updated: January 27, 2026

Company Name: Zhijiang Piance Trading Co., Ltd.

Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Qin Bichan

Social Credit Code: 91420583MAK04GB76B

Email: service@mail.mexryaq.com

Phone: +86 19282552413

Thank you for choosing our tool products in the UK, which include hand tools (multi-functional utility knives, anti-slip needle-nose pliers, hand hole punchers), home tools (portable hot glue guns, silicone anti-slip gloves, strong adhesive hooks), repair tools (multi-functional wrenches, rubber anti-slip mats), and cleaning tools (gap cleaning brushes, flexible dusting brushes). We strictly adhere to the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws, following principles of legality, fairness, transparency, and data minimization to protect your personal information and privacy rights. This policy will inform you about how we collect, use, store, and protect your personal data, as well as the rights you have regarding your data. Please read it carefully.

1. Scope of Application

This Privacy Policy applies to all interactions with our platform, including product purchases, service inquiries, and other activities such as order processing, logistics delivery, and customer service communication. This policy is only applicable to users within the UK who use our tool products, ensuring compliance with local data protection requirements.

2. Collection and Use of Personal Information

We adhere to the principle of "data minimization" and only collect the necessary personal information required to provide services, without collecting irrelevant data. All data collection is based on lawful and legitimate purposes.

(1) Scope of Collection

• Order and Delivery Information: The name, delivery address, phone number, and email (e.g., for communication via service@mail.mexryaq.com) you provide voluntarily, which are used for order confirmation, inventory preparation, delivery (within 3-5 business days), logistics tracking (delivery within 7-10 business days), and delivery notifications.
• Payment Information: Only payment confirmation results are obtained through legitimate payment channels. We do not store your credit card number, password, verification codes, or other sensitive payment data, ensuring payment security.
• Consultation and After-Sales Information: The order number, issue description, and request details you provide in email inquiries are used to respond to product inquiries, order inquiries, and logistics issues, improving customer service efficiency.

(2) Purpose of Use

The personal information we collect will only be used for the following specific purposes and will not be used beyond these purposes without your explicit consent:

1. Order Fulfillment: Completing the entire order process, including order review, inventory preparation, shipping, logistics tracking, and after-sales support, to ensure that you receive the purchased tools.
2. Customer Service Support: Responding to your inquiries and requests during working hours (Monday to Friday, 9:00 AM - 6:00 PM, UTC+8:00), addressing order-related issues, logistics problems, etc., to optimize the service experience.
3. Ensuring Transaction Security: Identifying and preventing fraudulent orders, fraudulent transactions, and other risks to protect your account and assets and maintain legitimate transaction order.

3. Storage and Protection of Personal Information

(1) Storage Period and Method

We adhere to the "storage limitation" principle and retain your personal information only for the minimum period necessary to achieve the service purposes:

• Order Data: Retained for 1 year from the date you confirm receipt, to handle potential after-sales disputes.
• Consultation Records: Retained for 6 months after the issue is resolved, for tracing communication history.

Once the retention period expires, your data will be thoroughly deleted or anonymized to ensure it is no longer identifiable. We store data with encryption, and access is restricted to authorized personnel only, with all operations logged.

(2) Security Protection Measures

We place a high priority on data security and implement both technical and managerial measures to protect your personal information from unauthorized access, alteration, loss, or damage:

• Technical Protection: All data transmissions and storage are encrypted, with the use of firewalls and intrusion detection systems to block unauthorized access.
• Access Control: Internal access to data is strictly controlled. Only relevant personnel are authorized to view the data within their work scope, and an audit mechanism is established for all operations.
• Regular Audits: We regularly conduct data security risk audits, update protection technologies and strategies, and respond to potential security threats in a timely manner.

4. Sharing and Disclosure of Personal Information

We promise not to sell, rent, or share your personal information with any third party, except under the following special circumstances:

• For Order Fulfillment: We may provide necessary information (such as delivery address and phone number) to logistics service providers for product delivery. The logistics service provider must comply with data protection obligations and use the data solely for this purpose.
• Legal and Regulatory Requirements: We may disclose personal information in response to legal requests from UK regulatory authorities or law enforcement agencies, to cooperate with investigations within the required scope.

5. Your Personal Data Rights

Under the UK GDPR, you have the following rights, and we will provide convenient assistance to help you exercise these rights:

• Right of Access: You have the right to access the personal data we collect, store, and use.
• Right to Rectification: If your personal data is inaccurate, you have the right to request corrections.
• Right to Erasure: Before the retention period expires, you have the right to request the deletion of your personal data (unless otherwise required by law).
• Right to Withdraw Consent: You have the right to withdraw your consent to the collection and use of your personal data. Withdrawal of consent will not affect the legality of any processing activities that occurred before the withdrawal.

If you wish to exercise any of these rights, please contact us via our official email, and we will verify your identity and respond as quickly as possible.

6. Contact and Complaints

If you have any questions or suggestions about the processing of your personal information, or need to file a complaint regarding data security issues, please contact us through the following:

• Official Email: service@mail.mexryaq.com
• Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)

We will respond to your request within 24 hours on working days and address any issues appropriately. If you are dissatisfied with the outcome, you may file a complaint with the UK Information Commissioner’s Office (ICO).

7. Policy Updates and Effectiveness

This Privacy Policy takes effect from the date of publication. We reserve the right to update this policy in accordance with the UK GDPR regulations and business development. Any revisions will be publicly announced through official channels and will take effect immediately after posting. Please review the policy regularly to stay informed about the latest data protection rules.

Thank you for your understanding and trust in our data protection efforts. We will continue to enhance our privacy protection system to provide you with a more secure shopping experience.