Last Updated: January 27, 2026
Company Name: Zhijiang Piance Trading Co., Ltd.
Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Qin Bichan
Social Credit Code: 91420583MAK04GB76B
Email: service@mail.mexryaq.com
Phone: +86 19282552413
Thank you for choosing our tool products. We are committed to providing UK users with high-quality, cost-effective, and practical tools, while also offering clear and thoughtful service guarantees. To help you fully understand the relevant information, we have detailed the core content including product categories, service timelines, and contact methods below.
1. Product Categories
Our tool products cover four core categories: hand tools, home tools, repair tools, and cleaning tools, to meet your diverse needs for daily tasks and home maintenance. The specific products are as follows:
- Hand Tools: Multi-functional craft knives, anti-slip needle-nose pliers, hand hole punchers, suitable for handcraft creation, DIY paper cutting, leatherworking, and other scenarios. These tools are precise, efficient, and comfortable to hold.
- Home Tools: Portable hot glue guns, silicone anti-slip gloves, strong adhesive hooks, designed to address small home needs like repairs, household protection, and space storage, making your life more convenient.
- Repair Tools: Multi-functional wrenches, rubber anti-slip mats, ideal for furniture adjustments, equipment repairs, and countertop protection. These tools are versatile and practical.
- Cleaning Tools: Gap cleaning brushes, flexible dusting brushes, perfect for cleaning corners like window gaps, keyboard spaces, and air conditioner vents, making your cleaning tasks easier.
2. Logistics and Delivery Timelines
We strive to deliver your products as quickly as possible. The logistics timelines are as follows:
- Shipping Time: After confirming payment, we will arrange stock preparation and dispatch within 3-5 business days (holiday extensions may apply; if there is a temporary stock shortage, we will notify you in advance).
- Delivery Time: Once dispatched, you can usually receive your products within 7-10 business days. The exact delivery time may vary depending on the delivery area, peak logistics periods, etc. The actual delivery time will be based on the logistics tracking.
After the order is shipped, we will send you an email with the tracking number so that you can track the real-time delivery progress.
3. Customer Service and Consultation
If you have any product inquiries, order queries, or logistics tracking needs, you can contact us through the following:
- Official Email: service@mail.mexryaq.com. This is our exclusive consultation channel, where we will provide accurate answers.
- Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00). Emails sent during working hours will receive a response within 24 hours. Emails sent outside working hours or on holidays will be prioritized and processed after working hours resume.
We recommend that you include your order number (if available) and specific needs in the email to help us quickly locate and resolve your issue efficiently.
4. Friendly Reminders
- Please ensure that you accurately fill in your shipping address and contact information when placing an order to avoid delays or undelivered packages due to incorrect information.
- Upon receiving the product, we recommend checking the quantity and condition of the product. If any issues are found, please take photos as evidence and contact customer service for assistance.
- For other matters such as payment, taxes, returns and exchanges, and copyrights, please refer to our specific policies or contact customer service for detailed explanations.
We always prioritize user experience and are dedicated to providing high-quality products and services. Thank you for your trust and support, and we hope you have a pleasant experience using our products!
