Last Updated: January 27, 2026
Company Name: Zhijiang Piance Trading Co., Ltd.
Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Qin Bichan
Social Credit Code: 91420583MAK04GB76B
Email: service@mail.mexryaq.com
Phone: +86 19282552413
Thank you for your interest in our tool products. We specialize in providing high-quality hand tools, home tools, repair tools, and cleaning tools to UK customers, covering key items such as multi-functional craft knives, portable hot glue guns, multi-functional wrenches, and gap cleaning brushes. If you have any questions, suggestions, or requests, please feel free to contact us through the following channels. We are committed to serving you with the utmost dedication.
1. Official Consultation Email
We primarily provide precise services via email. You can send an email to our official dedicated address, detailing your issue, order information (if applicable), and contact details. We will respond promptly.
Official Email: service@mail.mexryaq.com
Tip: We recommend including specific needs (e.g., product inquiries, order queries, logistics tracking, etc.) in your email to help us quickly locate the issue and respond efficiently.
2. Customer Service Working Hours
Our customer service team will process your email inquiries during the following working hours to ensure we address your questions and requests in a timely manner:
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
Note: Emails received outside of working hours or on public holidays will be prioritized on the next business day. Thank you for your understanding and patience.
3. Common Inquiry Areas
You can contact us via email for any of the following topics, and we will provide professional responses:
- Product-Related: Specifications, usage instructions, stock inquiries, etc., for hand tools, home tools, repair tools, and cleaning tools.
- Orders and Logistics: Order status queries, shipping timelines (3-5 business days for dispatch), delivery tracking (7-10 business days after dispatch), and handling logistics issues.
- Payment and After-Sales: Payment method inquiries, return/exchange processes, order modifications, etc.
- Other Requests: Product suggestions, cooperation inquiries, complaints, and feedback.
4. Friendly Reminders
- For your protection, we recommend keeping order numbers, communication records, and other relevant information when consulting, so we can follow up more effectively.
- Emails sent during working hours will be responded to within 24 hours. If there is a high volume of inquiries, replies may be slightly delayed. We appreciate your understanding.
- Currently, we only offer email consultation services. We do not support phone or online chat services at this time. All official replies will come from service@mail.mexryaq.com. Please be sure to check your inbox.
We are always committed to providing you with quality tools and thoughtful service. We look forward to communicating with you and thank you for your trust and support!
