Last Updated: January 27, 2026
Company Name: Zhijiang Piance Trading Co., Ltd.
Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Qin Bichan
Social Credit Code: 91420583MAK04GB76B
Email: service@mail.mexryaq.com
Phone: +86 19282552413
Thank you for choosing our tool products (including DIY tools, home tools, repair tools, and cleaning tools). To protect your legal rights and ensure a worry-free shopping experience, we have established the following return and exchange policy. Please read it carefully.
1. Return and Exchange Period
All tool products purchased from us can be returned or exchanged within 14 days from the date of receipt (provided the product is in its original condition, with all accessories included, no signs of personal damage or usage, and no impact on resale value).
2. Return and Exchange Application Conditions and Process
- Application Prerequisite: You can only submit a return or exchange request after the order status shows as "Shipped." The order status will automatically update 24 hours after you confirm receipt of the product, allowing you to initiate the after-sales process promptly.
- How to Apply: To request a return or exchange, please contact our customer service team within the specified period, providing the order number, reason for the return/exchange, and your request. Customer service email: service@mail.mexryaq.com.
- Customer Support: Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond to your request promptly and provide you with the return address and any important instructions.
3. Return and Exchange Shipping Costs
The responsibility for shipping costs depends on the reason for the return or exchange, as outlined below:
- If the return or exchange is due to product quality issues, incorrect items, missing accessories, or any other fault on our part, we will cover both the return and reshipping costs.
- If the return or exchange is due to personal preference, incorrect purchase, or any reason not caused by us, the cost of returning the product and any reshipping fees will be borne by you.
4. Refund Details
- Refund Timeframe: After we receive the returned product, we will complete the inspection and verification process within 15 business days. Once the product is confirmed to meet the return/exchange conditions, we will process the refund.
- Refund Method: The refund will be issued to your original payment account. The time it takes for the refund to reach your account depends on the processing time of the payment platform and your bank, typically taking 1-3 business days (delayed during holidays).
5. Important Notes
- When returning the product, please ensure that it is properly packaged to avoid damage during shipping. Include a note with your order information, stating the order number, contact details, and the reason for the return/exchange to help us process your request quickly.
- If the product has been damaged by the user, missing accessories, or is in a condition that affects resale, we reserve the right to refuse the return or exchange request. We appreciate your understanding.
- This policy applies only to users who have purchased and used our tool products within the UK. If you have any questions, please contact customer service, and we will do our best to assist you.
Friendly Reminder: We are committed to providing high-quality tool products. If you find any issues with your product after receiving it, please feel free to contact us promptly. We will handle your case actively to ensure a positive shopping experience.
Return/Exchange Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China
