Last Updated: January 27, 2026
Company Name: Zhijiang Piance Trading Co., Ltd.
Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Qin Bichan
Social Credit Code: 91420583MAK04GB76B
Email: service@mail.mexryaq.com
Phone: +86 19282552413
Thank you for purchasing our tool products (including DIY tools, home tools, repair tools, and cleaning tools). To help you clearly understand the order delivery details, we have outlined the following shipping and delivery rules to ensure a smooth shopping experience.
1. Delivery Coverage
We focus on operations and deliveries within the UK. All tool products can be delivered to any location within the UK, offering you convenient shopping services.
2. Delivery Time
Once your order is placed and payment is confirmed, we will arrange the stock and shipping as soon as possible. The specific delivery times are as follows:
- Shipping Time: After order confirmation, your order will be shipped within 3-5 business days. Delivery will be delayed during holidays (if there is a temporary stock shortage, our customer service team will notify you via email as soon as possible).
- Receiving Time: After shipping, products are typically delivered within 7-10 business days. The exact delivery time will depend on the delivery area, peak shipping periods, and other factors. The actual delivery time is subject to the logistics tracking.
Friendly Reminder: After your order is shipped, we will send you an email with the tracking number so you can check the shipping progress. If you do not receive the product within the expected time frame, please contact our customer service team for assistance.
3. Shipping Fees
As a gesture of appreciation to our customers, we offer free shipping within the UK. You will not need to pay any additional delivery fees. The order amount is the final payment amount (including product costs and relevant taxes).
4. Taxes and Customs Duties
- Taxes: The product price you pay already includes the applicable taxes within the UK, so there are no additional domestic taxes to pay.
- Customs Duties: Customs duties are based on the UK’s local customs policies and regulations. If your order incurs customs duties, you will be responsible for paying them. The duty amount will be determined by the local customs authorities. We recommend that you familiarize yourself with the local customs policies to avoid unnecessary confusion.
5. Logistics Tracking and After-Sales Support
- Logistics Tracking: After your order is shipped, the logistics information will be available in your order details. We will also email you the tracking number, so you can track your package through the corresponding logistics platform.
- Inquiries: If you encounter delays, damaged packages, missing items, or other issues during the delivery process, please contact our customer service team for assistance.
Customer service email: service@mail.mexryaq.com
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond to your inquiries and requests promptly.
6. Important Notes
- Please ensure that you fill in your delivery address and contact information accurately when placing your order to avoid delivery failures or delays caused by incorrect information.
- When receiving your package, we recommend checking the quantity and condition of the product. If you find any damage or shortage, please take photos as evidence and contact our customer service team. We will assist you in resolving the issue.
- If you need to change the delivery address or contact information, please contact customer service before the order is shipped. After the order has been shipped, changes to the address or contact information may not be effective. We appreciate your understanding.
We will ensure the entire delivery process is smooth, aiming to get every tool product safely and quickly to you. If you have any questions, feel free to contact our customer service team. Thank you for your understanding and support!
