Last Updated: January 27, 2026
Company Name: Zhijiang Piance Trading Co., Ltd.
Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Qin Bichan
Social Credit Code: 91420583MAK04GB76B
Email: service@mail.mexryaq.com
Phone: +86 19282552413
Thank you for your interest in our UK tool products. To address any potential questions you may have, we have compiled the following frequently asked questions and answers, covering key aspects such as products, logistics, customer service, and orders. If you have any other questions, feel free to contact customer service for further assistance.
1. Product-Related
Q1: What types of tools do you offer? What specific products are included?
A: We specialize in various practical tools in the UK, covering four main categories, as follows:
- DIY Tools: Multi-functional craft knives, non-slip needle-nose pliers, hand punches;
- Home Tools: Portable hot glue guns, silicone anti-slip gloves, strong adhesive hooks;
- Repair Tools: Multi-functional wrenches, rubber anti-slip pads;
- Cleaning Tools: Gap cleaning brushes, flexible dusting brushes.
Q2: Is the product quality guaranteed? Do you offer a trial period?
A: We conduct strict quality control on every product, ensuring that each item is thoroughly inspected before dispatch to guarantee product quality. Currently, we do not offer a trial service. However, if you encounter any quality issues after receiving the product, you can refer to our return and exchange policy for assistance.
2. Logistics and Delivery-Related
Q1: How long after placing an order will the product be shipped? How long will it take to receive the product?
A: After confirming your payment, we will arrange for dispatch within 3-5 business days (holidays may cause delays). Once shipped, you will typically receive the product within 7-10 business days. Delivery times may vary depending on the delivery area, logistics peak periods, and other factors. The actual delivery time will be based on the logistics tracking.
Q2: Which areas in the UK do you deliver to?
A: We deliver to all regions within the UK. Whether you are in England, Scotland, Wales, or Northern Ireland, you can enjoy our delivery service.
Q3: How can I track my order?
A: After dispatch, we will send you the tracking number and tracking instructions via email. You can use the tracking number to check the real-time status on the corresponding logistics platform. If you have not received the tracking information, you can contact customer service for confirmation.
3. Customer Service and Inquiries-Related
Q1: What are your customer service working hours? How can I contact customer service?
A: Our customer service working hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). You can contact us via email at service@mail.mexryaq.com. We will respond promptly during working hours.
Q2: How long will it take to receive a reply after sending an inquiry email?
A: We will process your email inquiries within 24 hours on weekdays. During peak inquiry periods, replies may be slightly delayed. We appreciate your understanding. Please include your order number (if applicable) and detailed question in your email to help us provide a quick response.
Q3: Is there any other way to contact customer service besides email?
A: Currently, we only provide customer service via email. The official email address for inquiries is service@mail.mexryaq.com, ensuring that your questions will be answered in a standardized and accurate manner.
4. Order-Related
Q1: Can I modify the delivery address or cancel my order after placing it?
A: You can contact customer service to request a change of delivery address or order cancellation before the order is shipped. We will do our best to assist you. However, if the order has already been dispatched, changes to the address or cancellation may not be possible. Please confirm with customer service.
Q2: Why does my order show "Paid" but hasn't entered the preparation process?
A: After payment, we will complete the review within 1-2 business days. Once approved, the order will move to the stock preparation stage. If the status hasn’t updated for a while, it may be due to synchronization issues with the payment information or temporary stock adjustments. You can contact customer service to check the order details.
5. Other Questions
Q1: Does the product price include taxes? Who is responsible for customs duties?
A: The product price includes relevant taxes within the UK, so no additional domestic taxes are required. Customs duties follow the UK's local policies, and if customs duties apply, they must be borne by you. The duty amount will be determined by the local customs authorities.
Q2: What payment methods do you accept?
A: We support various secure payment methods, including American Express, Klarna BNPL (Buy Now, Pay Later), Mastercard, PayPal, and VISA. You can choose the method that best suits your needs
If the above questions have not resolved your doubts, feel free to send an email to service@mail.mexryaq.com for assistance. We will be happy to help!
