Last Updated: January 27, 2026
Company Name: Zhijiang Piance Trading Co., Ltd.
Address: 1105 Room, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majia Village, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Qin Bichan
Social Credit Code: 91420583MAK04GB76B
Email: service@mail.mexryaq.com
Phone: +86 19282552413
Thank you for purchasing our UK tool products, which include DIY tools (multi-functional craft knives, non-slip needle-nose pliers, hand punches), home tools (portable hot glue guns, silicone anti-slip gloves, strong adhesive hooks), repair tools (multi-functional wrenches, rubber anti-slip pads), and cleaning tools (gap cleaning brushes, flexible dusting brushes). To help you clearly understand the scope of after-sales support, we have outlined the following warranty policy. Please take note.
1. Warranty Service Explanation
Currently, we do not offer warranty services for any of our tool products. We are committed to strict quality control to ensure that each product is thoroughly inspected before leaving our warehouse, aiming to provide you with reliable and durable tools.
2. After-Sales Alternative
If you find any quality issues, cosmetic defects, or functional problems with the product after receiving it, you may refer to our return and exchange policy to address the issue and safeguard your rights. The specific rules for returns and exchanges are as follows (key points):
- Return and Exchange Period: Within 14 days from the date of receipt, and the product must remain in its original condition, with all accessories intact, no signs of personal damage or usage, and not affecting resale value.
- Application Prerequisite: You may apply for a return or exchange only after the order status shows "Shipped." The order status will be updated within 24 hours after you confirm receipt of the product.
- Shipping Cost Responsibility: If the return or exchange is due to our fault (e.g., quality issues, wrong items), we will cover the return shipping costs. If the return or exchange is due to reasons not caused by us (e.g., personal preference, purchasing mistakes), the return shipping costs will be borne by you.
- Refund Timeframe: After receiving the returned product, we will complete the inspection within 15 business days and process the refund to your original payment account.
3. Consultation and Assistance
If you have any questions regarding the product quality or would like to know more about the return and exchange policy, please contact our customer service team for assistance:
- Customer service email: service@mail.mexryaq.com
- Working hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
We will promptly respond to your inquiries during working hours and assist you in properly handling after-sales issues to ensure a great shopping experience.
4. Additional Notes
- Any damage or deformation that occurs during shipping is not covered under warranty and can be addressed through our return and exchange policy, provided you have the relevant shipping damage proof.
- Damage caused by improper use, unauthorized disassembly, poor maintenance, or other personal mishandling is not eligible for return or exchange. We appreciate your understanding.
- This policy applies only to users who purchase our tool products within the UK. We reserve the right to make final interpretations of this policy. Thank you for your understanding and support!
